{"id":979,"date":"2012-04-19T00:23:37","date_gmt":"2012-04-19T00:23:37","guid":{"rendered":"http:\/\/www.alecmedia.com\/Support\/?page_id=979"},"modified":"2012-04-19T01:00:54","modified_gmt":"2012-04-19T01:00:54","slug":"contact-us","status":"publish","type":"page","link":"http:\/\/www.alecmedia.com\/Support\/contact-us\/","title":{"rendered":"Reporting a Bug"},"content":{"rendered":"\n\n<!-- Fast Secure Contact Form plugin 4.0.52 - begin - FastSecureContactForm.com -->\r\n<div style=\"clear:both;\"><\/div>\n<b><p>When reporting a bug\/issue please supply as much information about the bug\/issue as possible.<\/p><\/b>\r\n<div id=\"FSContact1\" style=\"width:375px;\">\r\n<form action=\"http:\/\/www.alecmedia.com\/Support\/wp-json\/wp\/v2\/pages\/979#FSContact1\" id=\"fscf_form1\" method=\"post\">\r\n\n<div id=\"fscf_required1\">\n  <span style=\"text-align:left;\">*<\/span> <span style=\"text-align:left;\">indicates required field<\/span>\n<\/div>\n\n\n<div id=\"fscf_div_clear1_0\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_0\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\r\n    <div style=\"text-align:left; padding-top:5px;\">\n      <label style=\"text-align:left;\" for=\"fscf_name1\">Name:<span style=\"text-align:left;\">*<\/span><\/label>\n    <\/div>\r\n    <div style=\"text-align:left;\">\r\n      <input style=\"text-align:left; margin:0;\" type=\"text\" id=\"fscf_name1\" name=\"full_name\" value=\"\"  \/>\r\n    <\/div>\r\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_1\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_1\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div style=\"text-align:left; padding-top:5px;\">\n      <label style=\"text-align:left;\" for=\"fscf_email1\">Email:<span style=\"text-align:left;\">*<\/span><\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <input style=\"text-align:left; margin:0;\" type=\"text\" id=\"fscf_email1\" name=\"email\" value=\"\"  \/>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_12\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_12\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_12\" style=\"text-align:left; padding-top:5px;\">\r\n      <label style=\"text-align:left;\" for=\"fscf_field1_12\">Application Needing Support<span style=\"text-align:left;\">*<\/span><\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <span><input type=\"radio\" style=\"width:13px;\" id=\"fscf_field1_12_1\" name=\"Application-Needing-Support\" value=\"1\" \/> <label style=\"display:inline;\" for=\"fscf_field1_12_1\">Dru<\/label><\/span><br \/>\n      <span><input type=\"radio\" style=\"width:13px;\" id=\"fscf_field1_12_2\" name=\"Application-Needing-Support\" value=\"2\" \/> <label style=\"display:inline;\" for=\"fscf_field1_12_2\">too ICONs<\/label><\/span>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_4\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_4\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_4\" style=\"text-align:left; padding-top:5px;\">\r\n      <label style=\"text-align:left;\" for=\"fscf_field1_4\">App Version:<\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <select style=\"text-align:left;\" id=\"fscf_field1_4\" name=\"App-version[]\">\n        <option value=\"1\">Unreleased<\/option>\n        <option value=\"2\">3.0<\/option>\n        <option value=\"3\">2.9.X<\/option>\n        <option value=\"4\">2.0.1<\/option>\n        <option value=\"5\">2.0 (Not Supported)<\/option>\n        <option value=\"6\">1.7<\/option>\n        <option value=\"7\">1.6.1<\/option>\n        <option value=\"8\">1.6<\/option>\n        <option value=\"9\">1.4.11<\/option>\n        <option value=\"10\">1.4.6<\/option>\n        <option value=\"11\">1.4<\/option>\n        <option value=\"12\">1.2.2<\/option>\n        <option value=\"13\">1.2<\/option>\n        <option value=\"14\">1.1<\/option>\n        <option value=\"15\">1.0<\/option>\n        <option value=\"16\">Not Listed<\/option>\n      <\/select>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_5\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_5\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_5\" style=\"text-align:left; padding-top:5px;\">\r\n      <label style=\"text-align:left;\" for=\"fscf_field1_5\">Where was this app downloaded?:<span style=\"text-align:left;\">*<\/span><\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <select style=\"text-align:left;\" id=\"fscf_field1_5\" name=\"where-was-this-app-downloaded[]\">\n        <option value=\"1\">Dru - Mac App Store<\/option>\n        <option value=\"2\">Dru Demo - Alecmedia.com<\/option>\n        <option value=\"3\">Dru Beta - Alecmedia.com<\/option>\n      <\/select>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_6\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_6\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_6\" style=\"text-align:left; padding-top:5px;\">\r\n      <label style=\"text-align:left;\" for=\"fscf_field1_6\">Mac OS X Version:<\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <select style=\"text-align:left;\" id=\"fscf_field1_6\" name=\"mac-os-x-version[]\">\n        <option value=\"1\">Unreleased<\/option>\n        <option value=\"2\">13.3 - Ventura<\/option>\n        <option value=\"3\">12.6.1 - Monterey<\/option>\n        <option value=\"4\">11.0.1 - Big Sur<\/option>\n        <option value=\"5\">10.15.2 - Catalina<\/option>\n        <option value=\"6\">10.14.6 - Mojave<\/option>\n        <option value=\"7\">10.13.6 - High Sierra<\/option>\n        <option value=\"8\">10.12.6 - Sierra<\/option>\n        <option value=\"9\">10.11.5 - El Capitan<\/option>\n        <option value=\"10\">10.10.3 - Yosemite<\/option>\n        <option value=\"11\">10.9.5 - Mavericks<\/option>\n        <option value=\"12\">10.8.5 - Mountain Lion<\/option>\n        <option value=\"13\">10.7.5 - Lion<\/option>\n        <option value=\"14\">10.6.8 - Snow Leopard<\/option>\n        <option value=\"15\">Not Listed<\/option>\n      <\/select>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_7\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_7\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_7\" style=\"text-align:left; padding-top:5px;\">\r\n      <label style=\"text-align:left;\" for=\"fscf_field1_7\">Bug Description:<\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <textarea style=\"text-align:left; margin:0; width:99%; max-width:250px; height:120px;\" id=\"fscf_field1_7\" name=\"bug-description\" cols=\"30\" rows=\"10\" ><\/textarea>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_8\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_8\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_8\" style=\"text-align:left; padding-top:5px;\">\r\n      <label style=\"text-align:left;\" for=\"fscf_field1_8\">Which type of Mac computer are you using the Application with<span style=\"text-align:left;\">*<\/span><\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_8_1\" name=\"which-type-of-mac-computer-are-you-using[1]\" value=\"1\" \/> <label style=\"display:inline;\" for=\"fscf_field1_8_1\">Mac Mini<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_8_2\" name=\"which-type-of-mac-computer-are-you-using[2]\" value=\"2\" \/> <label style=\"display:inline;\" for=\"fscf_field1_8_2\">Mac Pro<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_8_3\" name=\"which-type-of-mac-computer-are-you-using[3]\" value=\"3\" \/> <label style=\"display:inline;\" for=\"fscf_field1_8_3\">iMac<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_8_4\" name=\"which-type-of-mac-computer-are-you-using[4]\" value=\"4\" \/> <label style=\"display:inline;\" for=\"fscf_field1_8_4\">MacBook<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_8_5\" name=\"which-type-of-mac-computer-are-you-using[5]\" value=\"5\" \/> <label style=\"display:inline;\" for=\"fscf_field1_8_5\">11in MacBook Air<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_8_6\" name=\"which-type-of-mac-computer-are-you-using[6]\" value=\"6\" \/> <label style=\"display:inline;\" for=\"fscf_field1_8_6\">13in MacBook Air<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_8_7\" name=\"which-type-of-mac-computer-are-you-using[7]\" value=\"7\" \/> <label style=\"display:inline;\" for=\"fscf_field1_8_7\">13in MacBook Air (M1 or newer)<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_8_8\" name=\"which-type-of-mac-computer-are-you-using[8]\" value=\"8\" \/> <label style=\"display:inline;\" for=\"fscf_field1_8_8\">13in MacBook Pro<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_8_9\" name=\"which-type-of-mac-computer-are-you-using[9]\" value=\"9\" \/> <label style=\"display:inline;\" for=\"fscf_field1_8_9\">15in MacBook Pro<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_8_10\" name=\"which-type-of-mac-computer-are-you-using[10]\" value=\"10\" \/> <label style=\"display:inline;\" for=\"fscf_field1_8_10\">13in Retina MacBook Pro<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_8_11\" name=\"which-type-of-mac-computer-are-you-using[11]\" value=\"11\" \/> <label style=\"display:inline;\" for=\"fscf_field1_8_11\">15in Retina MacBook Pro<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_8_12\" name=\"which-type-of-mac-computer-are-you-using[12]\" value=\"12\" \/> <label style=\"display:inline;\" for=\"fscf_field1_8_12\">13in MacBook Pro with Touch Bar\/Touch ID<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_8_13\" name=\"which-type-of-mac-computer-are-you-using[13]\" value=\"13\" \/> <label style=\"display:inline;\" for=\"fscf_field1_8_13\">13in MacBook Pro with Touch Bar\/Touch ID (M1 or newer)<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_8_14\" name=\"which-type-of-mac-computer-are-you-using[14]\" value=\"14\" \/> <label style=\"display:inline;\" for=\"fscf_field1_8_14\">15in MacBook Pro with touch Bar\/Touch ID<\/label><\/span>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_11\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_11\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_11\" style=\"text-align:left; padding-top:5px;\">\r\n      <label style=\"text-align:left;\" for=\"fscf_field1_11\">What is the year of the Mac computer are you using the Application with:<\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <select style=\"text-align:left;\" id=\"fscf_field1_11\" name=\"What-is-the-year-of-the-Mac-computer-are[]\">\n        <option value=\"1\">Not Listed<\/option>\n        <option value=\"2\">2024<\/option>\n        <option value=\"3\">2023<\/option>\n        <option value=\"4\">2022<\/option>\n        <option value=\"5\">2021<\/option>\n        <option value=\"6\">2020<\/option>\n        <option value=\"7\">2019<\/option>\n        <option value=\"8\">2018<\/option>\n        <option value=\"9\">2017<\/option>\n        <option value=\"10\">2016<\/option>\n        <option value=\"11\">2015<\/option>\n        <option value=\"12\">2014<\/option>\n        <option value=\"13\">2013<\/option>\n        <option value=\"14\">2012<\/option>\n        <option value=\"15\">2011<\/option>\n        <option value=\"16\">2010<\/option>\n      <\/select>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_9\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_9\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_9\" style=\"text-align:left; padding-top:5px;\">\r\n      <label style=\"text-align:left;\" for=\"fscf_field1_9\">How do you intend to use the Application?<\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_9_1\" name=\"how-do-you-intend-to-use-dru[1]\" value=\"1\" \/> <label style=\"display:inline;\" for=\"fscf_field1_9_1\">To Create PDF Forms<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_9_2\" name=\"how-do-you-intend-to-use-dru[2]\" value=\"2\" \/> <label style=\"display:inline;\" for=\"fscf_field1_9_2\">For Page-layout<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_9_3\" name=\"how-do-you-intend-to-use-dru[3]\" value=\"3\" \/> <label style=\"display:inline;\" for=\"fscf_field1_9_3\">Build HTML prototypes<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_9_4\" name=\"how-do-you-intend-to-use-dru[4]\" value=\"4\" \/> <label style=\"display:inline;\" for=\"fscf_field1_9_4\">Create Vector Graphics<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_9_5\" name=\"how-do-you-intend-to-use-dru[5]\" value=\"5\" \/> <label style=\"display:inline;\" for=\"fscf_field1_9_5\">Create Bitmap Graphics<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_9_6\" name=\"how-do-you-intend-to-use-dru[6]\" value=\"6\" \/> <label style=\"display:inline;\" for=\"fscf_field1_9_6\">Create PDF Presentations<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_9_7\" name=\"how-do-you-intend-to-use-dru[7]\" value=\"7\" \/> <label style=\"display:inline;\" for=\"fscf_field1_9_7\">Create ICONs<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_9_8\" name=\"how-do-you-intend-to-use-dru[8]\" value=\"8\" \/> <label style=\"display:inline;\" for=\"fscf_field1_9_8\">Create logos<\/label><\/span>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_10\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_10\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_10\" style=\"text-align:left; padding-top:5px;\">\r\n      <label style=\"text-align:left;\" for=\"fscf_field1_10\">What Industry do you plan to use (or currently use) the App in?<\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_10_1\" name=\"what-industry-do-you-plan-to-use-or-curr[1]\" value=\"1\" \/> <label style=\"display:inline;\" for=\"fscf_field1_10_1\">Personal use<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_10_2\" name=\"what-industry-do-you-plan-to-use-or-curr[2]\" value=\"2\" \/> <label style=\"display:inline;\" for=\"fscf_field1_10_2\">Private Company<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_10_3\" name=\"what-industry-do-you-plan-to-use-or-curr[3]\" value=\"3\" \/> <label style=\"display:inline;\" for=\"fscf_field1_10_3\">Local Government:State Government:Federal Government<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_10_4\" name=\"what-industry-do-you-plan-to-use-or-curr[4]\" value=\"4\" \/> <label style=\"display:inline;\" for=\"fscf_field1_10_4\">Research<\/label><\/span><br \/>\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_10_5\" name=\"what-industry-do-you-plan-to-use-or-curr[5]\" value=\"5\" \/> <label style=\"display:inline;\" for=\"fscf_field1_10_5\">Not Listed<\/label><\/span>\n    <\/div>\n  <\/div>\n<\/div>\r\n<div style=\"clear:both;\"><\/div>\n\n<div style=\"text-align:left; padding-top:5px;\">\n<\/div>\n<div id=\"fscf_captcha_image_div1\" style=\"width:250px; height:65px; padding-top:2px;\">\n      <img id=\"fscf_captcha_image1\" style=\"border-style:none; margin:0; padding:0px; padding-right:5px; float:left;\" src=\"http:\/\/www.alecmedia.com\/Support\/wp-content\/plugins\/si-contact-form\/captcha\/securimage_show.php?prefix=dfFLy9CZuyQ9nNDL\" width=\"175\" height=\"60\" alt=\"CAPTCHA\" title=\"CAPTCHA\" \/>\n      <input id=\"fscf_captcha_prefix1\" type=\"hidden\" name=\"fscf_captcha_prefix1\" value=\"dfFLy9CZuyQ9nNDL\" \/>\n     <div id=\"fscf_captcha_refresh1\">\n        <a href=\"#\" rel=\"nofollow\" title=\"Refresh\" onclick=\"fscf_captcha_refresh('1','\/Support\/wp-content\/plugins\/si-contact-form\/captcha','http:\/\/www.alecmedia.com\/Support\/wp-content\/plugins\/si-contact-form\/captcha\/securimage_show.php?prefix='); return false;\">\n        <img src=\"http:\/\/www.alecmedia.com\/Support\/wp-content\/plugins\/si-contact-form\/captcha\/images\/refresh.png\" width=\"22\" height=\"20\" alt=\"Refresh\" style=\"border-style:none; 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